FPX 4102 Assessment 2: Emotional Intelligence

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BHA FPX 4102 Assessment 2: Emotional Intelligence

FPX 4102 Assessment 2: Emotional Intelligence

Create a 6-9-page analysis and reflection on why emotional intelligence is a key competency for health care and its role in promoting teamwork and collaboration.

INTRODUCTION

This assessment is dedicated to emotional intelligence (EQ). Emotional intelligence was pioneered by Daniel Goleman and has four main components: self-awareness, social awareness, self-management, and relationship management (Daft, 2015). Emotional intelligence is loosely defined as an individual’s ability to “perceive, identify, understand and manage emotions in self and others” (Daft, 2015, p. 146). Experts argue that emotional intelligence is a better predictor of successful decision making and interpersonal relationships than cognitive intelligence, or IQ (Daft, 2015).

Additionally, emotional intelligence is now recognized as a critical factor in leadership development. Your work on this assessment will build on the completion of a personal leadership assessment that examines five critical domains from a high level that you have already completed in the first assessment. You will look specifically at emotional intelligence. By completing this assessment, you will evaluate your EQ and explore the role that EQ plays in successful leadership.

Reference

Daft, R. L. (2015). The leadership experience (6th ed.). Stamford, CT: Cengage.

DEMONSTRATION OF PROFICIENCY

By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:

  • Competency 1: Assess one’s leadership style in a professional setting.
    • Discuss the different elements of emotional intelligence.
    • Analyze the reason for health care leaders to develop their emotional intelligence skills.
  • Competency 2: Explain cultural competence and its relevance to health care management.
    • Establish the impact of emotional intelligence on cultural competence in health care organizations.
    • Evaluate personal competence with regards to emotional intelligence.
    • Discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.
  • Competency 3: Analyze communication styles and its impact on teamwork and collaboration.
    • Explain the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.
  • Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with health care professionals.
    • Demonstrate effective communication through writing and proper use of APA style.
    • Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

PREPARATION

This assessment is based on the media piece in the Vila Health: Emotional Intelligence activity. Be sure you have worked through the scenario before you start this assessment.

INSTRUCTIONS

This assessment has three main parts, a discussion of the different elements of emotional intelligence as it relates to the scenario from the Vila Health media piece, a self-evaluation of your current state of emotional intelligence, and an analysis of the impact and benefits of health care leaders being competent with regards to emotional intelligence.

Part 1: Elements of Emotional Intelligence

Relevant Scoring Guide Criteria:

  • Discuss the different elements of emotional intelligence.
  • Demonstrate effective communication through writing and proper use of APA style.
  • Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

For this first part of your assessment, discuss the scene and what happened between Christina Robledo and the two nurses. You can draw upon your answers to the question from the media piece, as well as consider the following:

  • Do you feel the nurses demonstrated strong emotional intelligence in their communications with Christina? Why or why not?
  • What are the key elements of emotional intelligence that were demonstrated in this scenario?
  • Which key elements of emotional intelligence were lacking from the scenario?
    • How might the scenario have turned out differently if these elements had been demonstrated?

Part 2: Emotional Intelligence Self-Evaluation

Relevant Scoring Guide Criteria:

  • Evaluate personal competence with regards to emotional intelligence.
  • Demonstrate effective communication through writing and proper use of APA style.
  • Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

The second part of the assessment will focus on a brief self-evaluation of your current state with regards to emotional intelligence. Consider the following after using the elements of emotional intelligence from the resources in this course, your personal research, and the ones you applied to your discussion of the Vila Health media piece:

  • Reflect on your interaction with others
    • Do you feel you are able to identify and understand others’ emotions?
    • Are you able to control your emotions when dealing with others?
    • Which specific elements of emotional intelligence do you feel are the strongest in you?
    • Which elements of emotional intelligence would you like to improve?

Part 3: Impact of Emotional Intelligence for Health Care Leaders

Relevant Scoring Guide Criteria:

  • Analyze the reason for health care leaders to develop their emotional intelligence skills.
  • Explain the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.
  • Establish the impact of emotional intelligence on cultural competence in health care organizations.
  • Discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.
  • Demonstrate effective communication through writing and proper use of APA style.
  • Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

This third and final part of the assessment requires you to analyze the need, impact, and benefits of health care leaders being competent with regards to emotional intelligence. As you work to address the scoring guide criteria relevant to this section consider the following:

  • Describe the elements of emotional intelligence and explain why it is important for health care leaders to develop their skills in each area.
  • Thinking back to the Vila Health media piece, if you were one of the nurses, how could you have communicated differently with Christinato to acknowledge her concerns and her emotions?
    • Are there any specific examples from your professional or personal life where you have utilized your emotional intelligence to improve communication with others?
  • Either in relation to the Vila Health media piece or your professional practice and career, how does an organization’s culture impact visibility or need of emotionally intelligent leaders and individuals.
    • How does an emotionally intelligent environment impact professional practice and personal interactions within an organization?
  • With regards to either the Vila Health media piece or your professional practice and career, how can emotional intelligence be used to improve teamwork and collaboration?
    • How might one be able to tell if teamwork and collaboration are valued at an organization?
Additional Requirements
  • Structure: Include a title page and a reference page.
  • Length: 6–9 pages, not including the title and reference page.
  • References: Cite at least three current scholarly or professional resources.
  • Format: Use APA style for references and citations.
    • You may wish to refer to the following APA resources to help with your structure, formatting, and style:
      • APA Style and Format.
      • APA Paper Tutorial.
      • APA Paper Template.
    • You may use the first person for the portions of your reflection where it is appropriate to do so.
  • Font: Times New Roman font, 12 point, double-spaced for narrative portions only.

    Resources: Emotional Intelligence

  • EMOTIONAL INTELLIGENCE

  • Resources: Capella Library and APA Style

  • CAPELLA UNIVERSITY LIBRARY
    APA STYLE AND RESOURCES

    CAPELLA UNIVERSITY WRITING CENTER

    • Capella Writing Center.
      • This links out to numerous resources and tutorials that can help you improve the quality of your academic writing.

Emotional Intelligence – self assessment

For each item below, rate how well you are able to display the ability described. Before responding, try to think of actual situations in which you have had the opportunity to use the ability.

Very Slight Ability Moderate Ability Very Much Ability

1 2 3 4 5

1. Associate different internal physiological cues with different emotions

2. Relax when under pressure in situations

3. “Gear up” at will for a task

4. Know the impact that your behavior has on others

5. Initiate successful resolutions of conflict with others

6. Calm yourself quickly when angry

7. Know when your becoming angry

8. Regroup quickly after a setback

9. Recognize when others are distressed

10. Build consensus with others

11. Know what senses you are currently using

12. Use internal “talk” to change your emotional state

13. Produce motivation when doing uninteresting work

14. Help others manage their emotions

15. Make others feel good

16. Identify when you experience mood shifts

17. Stay calm when you are the target of anger from others

18. Stop or change an ineffective habit

19. Show empathy for others

20. Provide advice and emotional support to others as needed

21. Know when you become defensive

22. Know when you are thinking negatively and head it off

23. Follow your words with actions

24. Engage in intimate conversations with others

25. Accurately reflect people’s feelings back to them

This is only a guide and snap shot of your perceptions of your emotional intelligence. It is not to be taken as the “final” word on the subject. Good emotional intelligence skills can be learned.

Scoring:

Sum your responses to the twenty-five (25) questions to obtain your overall emotional intelligence score. Your score for self-awareness is the total of questions 1, 6, 11, 16, and 21.

Your score for managing emotions is the total of questions 2, 7, 12, 17, and 22

Your score for motivating yourself is the sum of questions 3, 8, 13, 18, and 23

Your score for empathy is the sum of the questions 4, 9, 14, 19, and 24

Your score for social skills is the sum of questions 5, 10, 15, 20 and 25

Interpretation:

The questionnaire provides some indication of your emotional intelligence. If you received a total score of 100 or more, you are certainly considered a person with high emotional intelligence. A score of 50 to 100 means you have a good platform of emotional intelligence from which to develop your leadership capability. A score below 50 indicates that you realize that you are probably below average in emotional intelligence.

For each of the five components of emotional intelligence – self-awareness, managing emotions, motivating one’s self, empathy and social skill – a score above 20 is considered high, while a score under 10 would be considered low. Think about what you might do to develop those areas where you scored low. Compare your scores with those of others. What will you do to improve your scores?

 

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